Frequently Asked Questions
Everything you need to know about shopping with MoonLove.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the domestic region. International shipping times vary by location but usually range from 10-21 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Can I track my order in real-time?
Yes! Once your order has shipped, you will receive a confirmation email containing a tracking link so you can follow your package's journey to your doorstep.
Are your products sustainably sourced?
At MoonLove, quality and ethics go hand-in-hand. We work closely with our suppliers to ensure that our products meet high environmental and labor standards.
How can I change or cancel my order?
Orders can be modified or canceled within 2 hours of placement. After this window, the order may have already entered the fulfillment process and cannot be changed.